How to Handle Returns and Exchanges

How to Handle Returns and Exchanges

Follow these steps to efficiently manage returns and exchanges for your purchases:

Step 1: Review Return Policy

Before initiating a return or exchange, review our return policy to ensure your item is eligible. Check the time frame and condition requirements outlined in the policy.

Step 2: Initiate a Return or Exchange

Log in to your account and navigate to 'Order History'. Select the item you wish to return or exchange and click on 'Return/Exchange'. Follow the prompts to complete your request.

Step 3: Prepare Your Item

Securely package the item in its original packaging. Include all tags, accessories, and documentation that came with the item. Ensure the item is in its original condition.

Step 4: Print Return Label

Once your return request is approved, print the return shipping label provided in your email and attach it to the package. Make sure the label is clearly visible.

Step 5: Ship Your Return

Drop off the package at your nearest courier service location. Retain the tracking number for your records and to monitor the return shipment.

Step 6: Receive Refund or Replacement

Upon receipt and inspection of the returned item, we will process your refund or send out a replacement item as per your request. You will receive an email confirmation once the process is complete.

By following these steps, you can handle returns and exchanges smoothly, ensuring you receive the desired outcome for your order.